drawing on our Human Capital
The health, safety and behaviour of our employees underlies every aspect of how we operate. They are driven by policies, procedures, a team culture and efforts to continually improve how we conduct ourselves in our business at sea and onshore. Providing healthy work conditions, a safe and supportive environment and opportunities to advance and develop within the Company are key to the well-being and fulfilment of our staff and the success of Pacific Basin.
Key Performance Indicators
External Inspection Deficiency Rate
Our average deficiencies per inspection decreased 13% to 0.91. 68% of our Port State Control inspections found zero regulatory deficiencies (2013: 71%). These results are among the best in the industry, especially considering the large proportion of our activity in the Far East where defects are typically raised in larger numbers and registered even if corrected and restored during the inspection.
Our target in 2015 is to achieve an inspection deficiency rate of less than 1.0 by maintaining our ships to a high standard, as assessed by external Port State Control (PSC) inspections.
Total Recordable Case
Lost Time Injury
The safety of our people is our prime concern so we do whatever we can to minimise personal injury on our ships.
Our “lost time injuries” frequency (LTIF) reduced 31% year on year; such injuries decreased from 15 in 2013 to 13 in 2014 despite the increased number of ships we own.
Our total recordable case frequency (TRCF) reduced 53% to 1.7.
Our safety performance is driven by effective policies and procedures in our Pacific Basin Management System and a comprehensive programme of seafarer training and development at sea and ashore.
In 2014 we reinforced our established safety programme with a new campaign to “Make Complacency History”.
Our target is to substantially eliminate our personal injury incidents and to improve on our best LTIF result of 0.85.
Health & Safety
We put safety first at all times and have clear policies and procedures for our ship and shore staff to follow. Our Pacific Basin Management System is a key element in capturing performance and provides a mechanism for us to analyse our performance to facilitate improvement.
Total injuries and injury frequency on our ships reduced to record-low levels in 2014 despite an increase in the number of owned and finance-leased ships we operate. Most were relatively minor slips, trips and falls, but regretfully there was one fatality where a crew member died from a fall he suffered when engaged in routine work on deck. The incident highlights the risks that are regularly faced in the execution of our responsibilities as well as the critical need to avoid complacency in even the most routine tasks.
We continue to invest in the employment of dedicated on-board Fleet Training Superintendents, and we hosted five training seminars ashore during the year. These seminars allow us to reinforce company policies, share experiences and get to know our seafarers and their families better.
High-performance teamwork at Pacific Basin is vital to our success. We foster high crew standards and teamwork at sea, and our shore-based technical managers operations are experienced former ships’ Masters and Chief Engineers. This encourages a culture where problems are shared openly and officers can rely on the very best, consistent support from ashore.
We encourage near-miss reporting which in 2014 accounted for 689 reports (2013: 676) through which officers and crew described safety incidents and near-misses – however minor. This is the basis for valuable advice to our seafarers on avoiding similar occurrences in the future, as well as being a vital tool for the prevention of injury and loss.
Our workplace safety, health and engagement metrics follow best practices as defined by the industry and our peers. Shipping is a highly regulated industry and Pacific Basin meets all minimum requirements and in some cases exceeds requirements determined by local, regional and industry mandates and customer expectations.
Our Pacific Basin Management System ashore and at sea conforms to the mandatory International Safety Management (ISM) Code. It is also certified by Lloyd’s Register Quality Assurance (LRQA) to voluntary standards, including:
- ISO 9001:2008 for our quality management system
- ISO 14001:2004 for our environmental management system
- OHSAS 18001:2007 for our occupational health & safety management system
Recruitment, Training & Development
Investment in the development and training of our staff at sea and ashore is key to maximising our crew safety and productivity, and to motivating and retaining our people.
In 2014, we intensified our focus on complacency – a matter that is increasingly seen as an issue within the wider industry. Complacency can affect anyone in any position and we have a focused campaign to address it.
Ashore, we continued our concerted investment in staff training and leadership development, which is resulting in enhanced productivity and a strong foundation for our succession planning. Our recruitment and training of international graduate and other young recruits in recent years (11 in 2014) has armed our teams with keen, talented executives who are now demonstrating their value in our offices around the world.
We extended our 360° feedback programme in 2014 so more senior executives could benefit from their superiors, subordinates and peers’ different perspectives on their performance, strengths, weaknesses and developmental needs.